Frequently Asked Questions

You must be at least 18 years old to register and use RC789, or the higher minimum age required by the operator's licence jurisdiction — whichever applies. RC789 does not accept registrations from minors under any circumstances. Age verification may be requested at any stage, including before your first withdrawal. Please note that the 18+ age requirement does not constitute legal authorisation to gamble under Pakistani law.

No. RC789 permits only one account per person, household, IP address and device. Creating duplicate accounts is a breach of our Terms & Conditions and may result in all accounts being permanently closed and any associated balances being forfeited. If you have lost access to your existing account, contact support via live chat — do not register a new one.

RC789's standard KYC process typically requires a valid government-issued photo ID — most Pakistani players use their National CNIC — along with a proof of address document such as a recent utility bill or bank statement in your name. In some cases, particularly for larger withdrawals, a source-of-funds document may also be requested. All submitted documents are handled in accordance with our Privacy Policy.

Click "Forgot Password" on the login screen. Enter the email address associated with your RC789 account and you will receive a password reset link within a few minutes. Follow the link to set a new, strong password. If you do not receive the email, check your spam folder or contact support. For security, never share your password with anyone — RC789 staff will never ask for it.

RC789 operates with Pakistani Rupees (PKR) as the primary display currency for Pakistani users, making it straightforward to track your balance, deposits and withdrawals without having to convert between currencies. All account balances, bet amounts and winnings are shown in PKR. The actual transaction currency processed by the cashier may vary depending on the payment method available at the time.

The full list of available payment methods is displayed in the live RC789 cashier at the time of your transaction, as options can change. RC789 is designed for the Pakistan market and may reference payment channels familiar to Pakistani users — including mobile wallets and bank transfers. Payment method names referenced on this site are contextual only and do not imply that any specific provider endorses or supports gambling transactions on RC789.

RC789 does not guarantee specific withdrawal processing timeframes. Processing time depends on your chosen payment method, your KYC verification status and the current volume of pending withdrawal requests. Accounts that have completed full identity verification generally experience faster processing. If your withdrawal has not been processed within a reasonable period, contact our support team via live chat for an update on your specific request.

Yes, minimum and maximum limits apply to both deposits and withdrawals, and these vary by payment method. Current limits are always displayed within the RC789 live cashier when you select a payment method, so you will see the applicable PKR figures before confirming any transaction. You can also set your own personal deposit and loss limits via the responsible gambling tools in your account settings — these work independently of the platform's standard limits.

No. For security and compliance reasons, all withdrawals must be returned to a payment account registered in the same name as your RC789 account. Third-party deposits and withdrawals — meaning funds sent from or returned to an account belonging to someone else — are not permitted under any circumstances. This policy is in place to protect both our players and the integrity of the platform, and is a condition of our anti-money laundering obligations.

RC789 offers a broad range of online entertainment products, including sports betting, live dealer casino games (such as roulette, blackjack and baccarat hosted by real dealers), slot games with varying themes and payline structures, table games and instant-win products. The sports betting section covers a wide range of markets including Pakistan cricket, the PSL, ICC T20 World Cup tournaments, international football, UFC and other live sports events popular with Pakistani players.

Yes, RC789's sports betting section includes cricket markets, including Pakistan national team fixtures, PSL (Pakistan Super League) T20 matches and ICC tournaments. You can typically bet on match results, top run scorers, top wicket takers, over/under totals and a range of in-play markets during live matches. Market availability depends on the event schedule and may vary. RC789 is not affiliated with, endorsed by or in partnership with any cricket league or governing body.

RTP stands for Return to Player — it is the theoretical percentage of total wagered money that a slot game pays back to players over a very large number of spins. For example, a game with 96% RTP will, over millions of spins, return PKR 96 for every PKR 100 wagered on average. RTP is a long-term statistical average, not a guarantee of your individual session results. Each spin is independently random. RTP figures are provided by the game developer and are typically displayed within the game's information panel.

Live casino games on RC789 are streamed in real time from professional studios using high-definition cameras. A real human dealer manages the game — shuffling and dealing cards in blackjack, spinning the wheel in roulette, or hosting game-show style titles. You place bets via the on-screen interface, and the outcome is determined by the physical action of the dealer, not a random number generator. Live chat with the dealer is available in most games, and results are displayed in real time on your device.

If your internet connection drops during a game session or live in-play bet, RC789's system records the state of your game at the point of disconnection. When you reconnect, the game will resume from that state where technically possible. For live casino rounds that have already resolved during the disconnection, the outcome stands as recorded by the server. For in-play sports bets, your placed bets remain valid. If you believe a disconnection caused an error in your result, contact support with your session details and they will investigate.

A wagering requirement (also called a rollover or playthrough) is the total value of bets you must place before bonus funds can be converted to withdrawable real-money balance. For example, a bonus of PKR 1,000 with a 30x wagering requirement means you need to place a total of PKR 30,000 in qualifying bets before any winnings from that bonus can be withdrawn. The specific wagering requirement for each promotion is stated in its individual terms, so always read them carefully before opting in.

No. Different games typically contribute at different rates toward wagering requirements. Slot games usually contribute at 100%, meaning every PKR you stake on a qualifying slot game counts in full. Live dealer games, table games like blackjack and roulette, and sports bets generally contribute at a reduced percentage — often 10% to 20%, or sometimes zero. The contribution rates for each game category are stated in the terms of the specific promotion you have accepted.

Yes. Most RC789 promotions apply a maximum bet cap while an active bonus is attached to your account. Placing bets above this cap during an active bonus period is considered a breach of bonus terms and may result in the bonus and any associated winnings being voided. The maximum bet limit during a bonus is specified in the promotion's individual terms and conditions. Make sure you check this limit before wagering with an active bonus in your account.

If you request a withdrawal before fully completing the wagering requirement attached to a bonus, the bonus funds and any winnings derived from those bonus funds will typically be forfeited. Your real-money balance (the portion of your funds not connected to the bonus) may remain available for withdrawal, subject to your standard withdrawal conditions and KYC status. Specific rules around early withdrawal and bonus forfeiture are outlined in the relevant promotion's terms.

Generally, no. Unless a promotion explicitly states that it is a recurring or reload offer, each promotion is intended for single use per account, household, IP address and payment method. Attempting to claim a promotion multiple times through the use of different accounts or payment methods is considered bonus abuse and is a breach of RC789's Terms & Conditions, which may result in account suspension and forfeiture of all associated balances.

RC789 uses TLS/SSL encryption for all data transmitted between your device and our servers. Passwords are stored in hashed and salted form — they are never stored in plain text. Internal access to personal data is restricted on a need-to-know basis. We conduct regular security monitoring and have documented incident response procedures. For full details of how we handle your data, please read our Privacy Policy.

RC789 provides several tools to help you maintain control of your gambling activity: deposit limits (daily, weekly or monthly PKR caps), loss limits (net loss caps over a set period), session time limits (with reminders or hard stops), cooling-off periods (temporary account suspension without closing), self-exclusion (permanent or indefinite account closure), and reality check reminders (pop-ups during sessions showing your time and net position). All tools are available in your account settings. Full details are on our Responsible Gambling page.

You can activate self-exclusion directly from the Responsible Gambling section in your RC789 account settings. Choose a duration — temporary or permanent — and confirm your request. Self-exclusion takes effect immediately. If you cannot access your account settings, contact our support team via live chat or email at [email protected] and our team will action the request as a priority. Once self-excluded, you will not be able to register a new account on RC789.

No. RC789 does not hold or claim a gambling licence issued by any Pakistani authority, including the Government of Pakistan, the PTA, the State Bank of Pakistan or any provincial body. RC789 is operated by an international operator and is designed for the Pakistan market as an English-language online entertainment platform. Users in Pakistan are solely responsible for ensuring that their use of RC789 complies with all applicable local legislation, including the Prevention of Gambling Act, 1977. This is not legal advice — seek independent guidance if needed.

Act immediately. Contact RC789 support via live chat on the platform — available 24/7 — and report the suspected unauthorised access. Our team can temporarily freeze your account while the situation is investigated. Once you regain secure access, change your password immediately and review your recent transaction history. RC789 is not liable for losses caused by unauthorised access where the account holder failed to maintain adequate credential security, so using a strong, unique password is essential.